Services OS™ Platform
One unified OS-level control plane for all external IT services — discover, procure, manage, and pay with AI-native orchestration.
Three-layer architecture
Services OS™ is built on three progressive layers — each adding intelligence, automation, and user-facing capability on top of the previous.
Kernel
Core infrastructure
- Global Resource Network — 170+ country coverage
- SLA Engine — predictive SLA & auto-escalation
- Identity & compliance layer
- Cross-border settlement & multi-currency
Service Layer
Orchestration & integration
- AI Orchestration — smart task dispatch & scheduling
- RESTful & Webhook API gateway
- Self-healing workflows & retry logic
- Multi-org tenancy & RBAC
App Layer
End-user portals
- Marketplace — service discovery & procurement
- Delivery & Billing — project tracking, invoicing
- Admin & Governance — audits, SLA dashboards
- Integration hub — ERP, ITSM, third-party connectors
Core functional modules
Marketplace
Service catalog, RFQ, pricing, procurement workflow
Orchestration
AI-driven task routing, engineer dispatch, self-healing
Delivery & Billing
Project management, milestone tracking, unified invoicing
Admin & Governance
Multi-org admin, compliance, audit logs, SLA reporting
Integration
REST API, webhooks, ERP/ITSM connectors, SSO
Enterprise IT operations, built in
Backed by Brocent, the platform now spans enterprise IT security, asset, and service operations — far beyond dispatch.
IT Security & Cloud Audit
Automated Microsoft 365 & cloud security posture assessment, built into the platform.
Learn more → 🗃️Enterprise IT Asset Management
Full lifecycle tracking for every device, license, and contract.
Learn more → 🎫ITIL-Native Service Desk
Enterprise helpdesk and field service, unified for IT operations.
Learn more → 🏬SaaS Warehouse Central
Precision spare-parts and stock control for IT service operations.
Learn more → 🔑Configuration & Encrypted Credential Management
A central configuration store plus an encrypted credential vault.
Learn more →