Platform
Services OS™ Platform
One unified OS-level control plane for all external IT services — discover, procure, manage, and pay with AI-native orchestration.
Architecture
Three-layer architecture
Services OS™ is built on three progressive layers — each adding intelligence, automation, and user-facing capability on top of the previous.
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🔩
01
Kernel
Core infrastructure
- Global Resource Network — 170+ country coverage
- SLA Engine — predictive SLA & auto-escalation
- Identity & compliance layer
- Cross-border settlement & multi-currency
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⚙️
02
Service Layer
Orchestration & integration
- AI Orchestration — smart task dispatch & scheduling
- RESTful & Webhook API gateway
- Self-healing workflows & retry logic
- Multi-org tenancy & RBAC
🖥️
03
App Layer
End-user portals
- Marketplace — service discovery & procurement
- Delivery & Billing — project tracking, invoicing
- Admin & Governance — audits, SLA dashboards
- Integration hub — ERP, ITSM, third-party connectors
Modules
Core functional modules
🛒 01
Marketplace
Service catalog, RFQ, pricing, procurement workflow
🤖 02
Orchestration
AI-driven task routing, engineer dispatch, self-healing
📦 03
Delivery & Billing
Project management, milestone tracking, unified invoicing
🛡️ 04
Admin & Governance
Multi-org admin, compliance, audit logs, SLA reporting
🔌 05
Integration
REST API, webhooks, ERP/ITSM connectors, SSO