How can we help?
Real people, fast responses, backed by SLAs. Reach the Centoffer Global Service Desk directly.
Choose your track
Support tuned to how you use Centoffer.
Enterprises
Buyers & IT Operations
SLA-backed field services across 170+ countries. Get help with tickets, dispatch status, SLA reporting, and escalations.
Providers
MSPs & Vendors
Onboarding, vendor classification, order flow, POD, and weekly payouts. We help you win and deliver enterprise work.
Engineers
Field Engineers & Freelancers
Jobs, dispatch, geo check-in, proof-of-delivery, and payouts — right from the Centoffer Engineer App.
Our response commitments
Prioritized by impact, tracked to resolution.
| Priority | What it means | First response | Coverage |
|---|---|---|---|
| P1 — Critical | Service down / SLA breach imminent | < 1 hour | 24 / 7 |
| P2 — High | Major function impaired | < 4 hours | Business hours |
| P3 — Normal | General question or request | < 24 hours | Business hours |
| Billing & accounts | Invoices, payouts, onboarding | < 24 hours | Business hours |
Help yourself, fast
Answers and docs available around the clock.
Frequently asked questions
How do I reach Centoffer support?
Email help@centoffer.com any time. For the fastest routing, add a tag to your subject line — [Enterprise], [Provider], or [Engineer]. Enterprise customers with a live SLA can also raise P1 incidents 24/7.
What are your response times?
Critical (P1) incidents are acknowledged in under 1 hour, 24/7. High-priority issues within 4 hours, and general questions within 24 hours on business days.
I'm an enterprise buyer with an SLA breach — what do I do?
Email help@centoffer.com with subject starting [Enterprise] P1 and include the ticket/site reference. Our Global Service Desk triggers escalation and keeps you updated until resolution.
I'm a provider — where do I manage orders and payouts?
Everything lives in the Vendor Portal. For onboarding, classification, or payout questions, email help@centoffer.com with an [Provider] tag and we'll assist.
I'm a field engineer — how do I get help on a job?
Use the in-app help in the Centoffer Engineer App for live jobs, or email help@centoffer.com tagged [Engineer] for account, dispatch, or payout questions.
How is my data handled?
Centoffer is operated by Brocent Singapore Pte. Ltd. and follows Singapore PDPA. See our Privacy Policy and Cookie Notice for details.
Still need a hand?
Our team replies in under 24 hours — and within 1 hour for critical incidents.