🚀 Live
Stage-by-stage visibility Transparent Onboarding
Track your application through 5 defined stages — Application, Verification, RFx, Test Order, Active. No black boxes, no guessing.
- →Real-time stage status in your dashboard
- →Document checklist with upload prompts
- →Automated email at each stage transition
🚀 Onboarding & Setup
🏢 Live
Declare what you do Company Profile & Capabilities
Build your company profile once — legal entity, service categories, certifications and languages — and reuse it across every order and RFx.
- →Service category and skill tagging
- →Languages and time-zone coverage
- →Reusable across all RFx submissions
🚀 Onboarding & Setup
🗺️ Live
Where you operate Service Coverage Mapping
Define the countries, regions and cities you cover so the platform only routes orders that match your real footprint.
- →Country, region and city-level coverage
- →Per-area service-type selection
- →Drives automatic order matching
🚀 Onboarding & Setup
📋 Live
Auto-generated pricelist RFx Pricing Process
A structured RFx workflow ensures every vendor is priced consistently. Your rates are automatically compiled into the platform's vendor comparison matrix.
- →Structured rate submission by service category
- →Auto-generate buyer's guide for enterprise clients
- →Competitive positioning vs. anonymised peers
🚀 Onboarding & Setup
📎 Live
Know exactly what's needed Guided Document Upload
A guided wizard tells you precisely which documents your jurisdiction and service type require, with live validation as you upload.
- →Jurisdiction-aware document checklist
- →Live format and expiry validation
- →Progress saved — finish later anytime
🚀 Onboarding & Setup
🏦 Live
Encrypted from day one Bank & Payout Setup
Add the bank accounts you want to be paid into. Account numbers are encrypted at rest, and you can hold multiple accounts per currency.
- →Multiple bank accounts per currency
- →Account details encrypted at rest
- →SWIFT / IBAN / local routing supported
🚀 Onboarding & Setup
📨 Live
Accept work in one tap Dispatch Job Feed
A live feed of orders matched to your scope, location and capacity. Review the scope and SLA, then accept or decline in a single tap.
- →Orders matched to scope and coverage
- →Scope, SLA and pay shown up front
- →One-tap accept or decline
🎫 Operations & Dispatch
🎫 Live
Real-time escalation view Ticket Visibility
See every ticket assigned to your team — open, in-progress, escalated, or closed. SLA countdowns update live so your team is never caught off guard.
- →Full ticket lifecycle view per engineer
- →SLA countdown with colour-coded urgency
- →Escalation management with audit trail
🎫 Operations & Dispatch
⏱️ Live
Never miss a deadline SLA Tracking & Alerts
Every ticket carries a live SLA clock. Proactive alerts fire before a breach so your team can act while there's still time.
- →Live SLA countdown per ticket
- →Pre-breach push and email alerts
- →Breach root-cause logging
🎫 Operations & Dispatch
📅 Live
Plan the field day Scheduling & Calendar
Assign engineers to jobs on a calendar view, avoid double-booking, and give clients accurate arrival windows.
- →Drag-and-drop engineer scheduling
- →Conflict and double-booking detection
- →Client-facing arrival windows
🎫 Operations & Dispatch
📍 Live
Proof of delivery in the app POD & Field Execution
Field engineers capture proof of delivery on-site — photos, signatures, geotag and timestamp — closing the job instantly and feeding it straight into billing.
- →Photo + e-signature POD capture
- →GPS geotag and timestamp on every job
- →Auto-close ticket on verified delivery
🎫 Operations & Dispatch
📦 Live
Track every part Spare Parts & Logistics
Track spare parts and RMA shipments tied to a ticket — from dispatch to install — so nothing stalls a field visit.
- →Part status tied to each ticket
- →Inbound / outbound shipment tracking
- →RMA and faulty-return handling
🎫 Operations & Dispatch
💬 Live
One thread per job In-Ticket Communication
Keep every message, photo and note about a job in one timestamped thread — no lost emails, no WhatsApp scattering.
- →Unified message thread per ticket
- →Photo and file attachments
- →Full timestamped audit history
🎫 Operations & Dispatch
👥 Live
Field workforce tracking FTE / PTE Management
Manage your deployed field engineers directly from the portal. Attendance logs, timesheet approval, and FTE/PTE classification — all consolidated.
- →Daily attendance reporting per engineer
- →Timesheet submission and approval workflow
- →FTE vs PTE headcount with availability status
👥 Workforce Management
🧑🔧 Live
Build your bench Engineer Onboarding & Skills
Onboard field engineers with skills, certifications and service areas so the platform matches the right person to each job.
- →Skill and certification tagging per engineer
- →Service-area assignment
- →Drives skill-based dispatch matching
👥 Workforce Management
🕐 Live
Hours you can bill Attendance & Timesheets
Engineers clock in from the field; you approve timesheets in the portal. Approved hours flow straight into billing and payroll.
- →Geo-stamped field clock-in/out
- →One-click timesheet approval
- →Approved hours feed billing
👥 Workforce Management
🗓️ Live
Know who's free Roster & Availability
A live roster shows which engineers are available, on a job, or off-shift — so dispatch decisions are never guesswork.
- →Live availability per engineer
- →Shift and leave management
- →Capacity view by region
👥 Workforce Management
🔐 Live
One login, scoped views Role-Based Access
Your company account and your engineers share one portal with role-based access. MSP admins see company-level data; engineers see only their own job feed, POD tools and payout history.
- →MSP admin vs field-engineer permission tiers
- →Engineer sees own jobs, POD and payouts only
- →Centralised account control for the company
👥 Workforce Management
📱 Live
The portal in your pocket Engineer Mobile App
Field engineers get a dedicated mobile app for their job feed, navigation, POD capture and payout history — built for low-bandwidth field conditions.
- →Job feed with push notifications
- →On-site POD capture and upload
- →Offline-tolerant for weak networks
👥 Workforce Management
💳 Live
Submit → Track → Paid Portal-Based Invoicing
Generate and submit invoices directly in the portal. Track every payout from submission through approval, processing and confirmation — no email chains.
- →One-click invoice generation per billing period
- →Status: Submitted → Approved → Processing → Paid
- →Full payout history with downloadable statements
💳 Billing & Payments
🌍 Live
Get paid in your currency Multi-Currency Settlement
Cross-border payouts settled in your local currency on a weekly cycle, with transparent FX and a full audit trail on every transfer.
- →Weekly payout cycle across 170+ countries
- →Local-currency settlement with transparent FX
- →Bank details encrypted at rest
💳 Billing & Payments
🧾 Live
Every cent accounted for Payout History & Statements
A complete, searchable record of every payout with downloadable statements — ready for your accountant or an audit.
- →Searchable payout ledger
- →Downloadable PDF/CSV statements
- →Per-period and per-client breakdown
💳 Billing & Payments
🏷️ Live
Your prices, organised Rate Card Management
Maintain rate cards by service category, region and currency. Update once and every new order prices correctly.
- →Rates by service, region and currency
- →Effective-dated rate changes
- →Feeds quoting and invoicing
💳 Billing & Payments
⚖️ Live
Resolve, don't argue Adjustments & Disputes
Raise or respond to invoice adjustments inside the portal with a clear, documented trail — no back-and-forth emails.
- →Line-item adjustment requests
- →Documented resolution trail
- →Status tracking to closure
💳 Billing & Payments
📑 Live
Ready at filing time Tax & Compliance Documents
Generate and store the tax and compliance documents each jurisdiction needs, so settlement stays clean across borders.
- →Jurisdiction-specific tax documents
- →Withholding and VAT handling
- →Stored and retrievable per period
💳 Billing & Payments
📊 Live
QBR-ready dashboards Performance Governance
Your full performance record in one view: CSAT scores, SLA compliance rate, escalation history and QBR presentation data.
- →Live CSAT and SLA % by period
- →Escalation log with root-cause tags
- →Exportable QBR slide-ready report
📊 Performance & Reporting
⭐ Live
Hear the customer CSAT Collection
Automated CSAT surveys fire after each closed ticket, feeding scores straight into your performance profile and tier.
- →Auto-survey on ticket close
- →Trend by client, region and engineer
- →Feeds classification scoring
📊 Performance & Reporting
📉 Live
See the breaches coming SLA Compliance Analytics
Analyse SLA performance over time, spot recurring breach causes, and fix the patterns before they cost you a client.
- →Compliance % trend over time
- →Breach root-cause breakdown
- →Filter by client, region, service
📊 Performance & Reporting
📈 Live
CSAT · SLA · QBR Reporting Suite
Download client-ready reports for any period. CSAT trend, SLA breach analysis and QBR summaries — formatted for executive presentation.
- →Scheduled weekly/monthly report delivery
- →Filter by client, region or service type
- →Shareable PDF export with Centoffer branding
📊 Performance & Reporting
📤 Beta
Decks in minutes QBR Builder
Assemble a quarterly business review deck from live performance data in minutes, instead of rebuilding slides by hand.
- →Auto-populated from live metrics
- →Branded, client-ready slide export
- →Reusable QBR templates
📊 Performance & Reporting
🧩 Beta
Your KPIs, your way Custom Dashboards
Build dashboards around the metrics that matter to your business and pin them for the whole team to see.
- →Drag-and-drop metric widgets
- →Saved and shareable views
- →Role-aware data scoping
📊 Performance & Reporting
🏅 Live
Standard vs Premier Partner Vendor Classification
A transparent checklist-based classification system. Know exactly what criteria determine your tier and what benefits each level unlocks.
- →Checklist scoring across 8 criteria
- →Tier upgrade triggers and timelines
- →Premier perks: priority dispatch, co-marketing, higher rate ceiling
🏅 Growth & Profile
🌐 Live
Your public partner card Capability Profile
Your live capability card visible to enterprise clients: total engineers, FTE count, country coverage, average CSAT and cumulative ticket count.
- →Auto-updated from live ticket and engineer data
- →Country and city coverage heatmap
- →Revenue statistics and capacity utilisation
🏅 Growth & Profile
🎖️ Live
Show you're verified Partner Badge & Co-Marketing
Premier partners earn a verified Centoffer badge and co-marketing slots — proof of standing you can show your own clients.
- →Verified partner badge for your site
- →Co-marketing and case-study slots
- →Listed in the partner directory
🏅 Growth & Profile
🎯 Coming soon
Work that comes to you Inbound Lead Feed
Enterprise buyers browse capability profiles and send work requests directly to qualifying partners in their region.
- →Buyer requests matched to your scope
- →Accept and convert in-portal
- →No cold outreach required
🏅 Growth & Profile
🤝 Beta
Grow the network, earn Referral Program
Refer other MSPs and engineers to the platform and earn rewards when they activate — tracked transparently in the portal.
- →Unique referral links and codes
- →Transparent reward tracking
- →Payout on referred-partner activation
🏅 Growth & Profile
🔒 Live
Bank details, protected Encryption at Rest
Sensitive payment details — bank account numbers and account names — are encrypted at rest using application-level encryption, so plaintext is never stored.
- →Account numbers/names encrypted at rest
- →Searchable via secure blind index, not plaintext
- →Keys derived from a stable secret, rotation-ready
🛡️ Security & Compliance
🏢 Live
Many entities, one login Multi-Organization Support
Run multiple legal entities, brands or country operations under a single login, each with isolated data, billing and permissions.
- →Isolated data per organization
- →Switch entities without re-login
- →Per-org billing, roles and reporting
🛡️ Security & Compliance
🛂 Live
Lock down the account Access Controls & 2FA
Granular role permissions plus two-factor authentication keep company and engineer data in the right hands only.
- →Granular per-role permissions
- →Two-factor authentication
- →Session and device controls
🛡️ Security & Compliance
🧮 Live
Who did what, when Audit Trail & Activity Logs
Every meaningful action — document uploads, invoice changes, status transitions — is logged with an immutable, timestamped trail.
- →Immutable timestamped activity log
- →Per-record change history
- →Exportable for audits
🛡️ Security & Compliance
✍️ Coming soon
Sign in the portal Contract Management & e-Sign
Store SOWs, NDAs and partner agreements centrally and sign them in-portal with legally-binding e-signatures and an immutable trail.
- →Central contract repository
- →Legally-binding in-portal e-signing
- →Renewal reminders and version history
🛡️ Security & Compliance
🛡️ Live
Upload once, renew on-time Legal & Compliance Vault
A central repository for all compliance documents — insurance certificates, business registration, contracts and local regulatory filings.
- →Document expiry alerts and renewal reminders
- →Compliance check against jurisdiction requirements
- →Audit trail for every document submission
🛡️ Security & Compliance
🛡️ Live
Continuous compliance IT Security & Cloud Audit
Continuously audit cloud security posture and compliance across your estate — misconfigurations, access risks, and policy drift, surfaced before they bite.
- →Cloud security posture & compliance scans
- →Misconfiguration and access-risk findings
- →Audit-ready evidence and reports
🏛️ Enterprise IT Operations
🗃️ Live
Hardware, software, licenses Enterprise IT Asset Management
Track and govern every IT asset across sites and entities — lifecycle, ownership, warranty, and software licenses in one source of truth.
- →Full asset lifecycle and ownership tracking
- →License and warranty management
- →Multi-site, multi-entity inventory
🏛️ Enterprise IT Operations
🎫 Live
Incidents · problems · changes ITIL-Native Service Desk
A service desk built to ITIL — incidents, problems, changes, and requests with SLAs, workflows, and a knowledge base, native to the platform.
- →Incident, problem, change & request management
- →SLA-driven workflows and approvals
- →Self-service portal and knowledge base
🏛️ Enterprise IT Operations
🏬 Live
Spare parts & logistics SaaS Warehouse Central
Cloud warehouse management for spare parts and field logistics — stock levels, transfers, and RMA across every depot in the network.
- →Multi-depot stock and transfer tracking
- →Spare-part allocation tied to tickets
- →Inbound/outbound and RMA workflows
🏛️ Enterprise IT Operations
🔑 Live
CMDB + secure vault Configuration & Encrypted Credential Management
A central configuration database (CMDB) plus an encrypted-at-rest credential vault — store device configs and secrets securely, with access controls and audit.
- →Central CMDB for devices and configs
- →Credentials encrypted at rest
- →Scoped access with full audit trail
🏛️ Enterprise IT Operations
🔍
No features match your search.