Bilingual Service Desk Analyst (Cantonese / English)
🇭🇰 Hong Kong, Hong Kong
Handle multilingual support queues for financial and pharma clients, balancing speed with a high CSAT standard.
Employment
Full-time
Seniority
Entry–Mid · 1–2 yrs
Work mode
On-site / hybrid
Compensation
Competitive · local market
What you'll do
- ›Handle Cantonese and English support queues
- ›Meet response, resolution, and CSAT targets
- ›Document, categorize, and escalate accurately
- ›Support financial-services and pharma client accounts
What you'll bring
- ✓Fluent Cantonese and English
- ✓1–2 years service desk experience
- ✓ITIL awareness (incidents, requests)
- ✓Stay composed under pressure
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