EUC L1 Help Desk Specialist
🇵🇭 Manila, Philippines
First-line end-user support — triage incidents, reset access, and resolve common issues within SLA for global enterprise clients.
Employment
Full-time
Seniority
Entry level · 1+ yrs
Work mode
On-site / hybrid
Compensation
Competitive · local market
What you'll do
- ›Answer first-line calls, chats, and tickets within SLA
- ›Triage, categorize, and accurately log every incident
- ›Reset passwords and handle access requests
- ›Escalate complex issues to L2 with full context
What you'll bring
- ✓1+ year help desk / EUC support experience
- ✓Strong English communication skills
- ✓Comfortable with Windows, Microsoft 365, and Active Directory basics
- ✓Customer-first mindset; open to shift work
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