EUC L1 Help Desk Specialist (Mandarin)
🇨🇳 Shenzhen, China
Mandarin-language first-line support for enterprise users across APAC — ticket logging, basic troubleshooting, and escalation.
Employment
Full-time
Seniority
Entry level · 1+ yrs
Work mode
On-site / hybrid
Compensation
Competitive · local market
What you'll do
- ›Provide Mandarin-language first-line support to enterprise users
- ›Log and track tickets accurately
- ›Perform basic troubleshooting for Windows and M365
- ›Escalate to L2/field teams with clear notes
What you'll bring
- ✓1+ year help desk experience
- ✓Native Mandarin; working English
- ✓Familiar with Windows and Microsoft 365
- ✓Patient, organized, customer-focused
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