Service Delivery Manager — Pharma Manufacturing
🇨🇳 Shanghai, China
Own end-to-end IT service delivery for a large pharmaceutical manufacturing client — SLAs, QBRs, escalations, and continuous improvement.
Employment
Full-time
Seniority
Management · 5+ yrs
Work mode
Hybrid
Compensation
Competitive · local market
What you'll do
- ›Own end-to-end IT service delivery for a pharma manufacturing client
- ›Run QBRs, SLA reporting, and governance
- ›Manage escalations and protect CSAT
- ›Drive continuous service improvement
What you'll bring
- ✓5+ years IT service delivery / management
- ✓ITIL and strong stakeholder management
- ✓English and Mandarin
- ✓Pharma or regulated-industry experience a plus
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