ITSM Service Manager — Pharma (EMEA)
🇨🇭 Zurich, Switzerland
Lead ITIL-aligned service management for a global pharma manufacturer's EMEA sites — governance, SLA reporting, and stakeholder relationships.
Employment
Full-time
Seniority
Management · 5+ yrs
Work mode
Hybrid
Compensation
Competitive · local market
What you'll do
- ›Lead ITIL service management across EMEA pharma sites
- ›Own governance, SLA reporting, and reviews
- ›Manage senior stakeholder relationships
- ›Coordinate cross-site, multi-vendor delivery
What you'll bring
- ✓5+ years ITSM / service management
- ✓ITIL v4 certified or equivalent
- ✓EMEA stakeholder experience
- ✓English (German a plus); regulated-industry exposure
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