Every capability in the Centoffer vendor portal, in one place. Browse by category or search to find exactly what you need.
47 features across 8 categories
Track your application through 5 defined stages — Application, Verification, RFx, Test Order, Active. No black boxes, no guessing.
Build your company profile once — legal entity, service categories, certifications and languages — and reuse it across every order and RFx.
Define the countries, regions and cities you cover so the platform only routes orders that match your real footprint.
A structured RFx workflow ensures every vendor is priced consistently. Your rates are automatically compiled into the platform's vendor comparison matrix.
A guided wizard tells you precisely which documents your jurisdiction and service type require, with live validation as you upload.
Add the bank accounts you want to be paid into. Account numbers are encrypted at rest, and you can hold multiple accounts per currency.
A live feed of orders matched to your scope, location and capacity. Review the scope and SLA, then accept or decline in a single tap.
See every ticket assigned to your team — open, in-progress, escalated, or closed. SLA countdowns update live so your team is never caught off guard.
Every ticket carries a live SLA clock. Proactive alerts fire before a breach so your team can act while there's still time.
Assign engineers to jobs on a calendar view, avoid double-booking, and give clients accurate arrival windows.
Field engineers capture proof of delivery on-site — photos, signatures, geotag and timestamp — closing the job instantly and feeding it straight into billing.
Track spare parts and RMA shipments tied to a ticket — from dispatch to install — so nothing stalls a field visit.
Keep every message, photo and note about a job in one timestamped thread — no lost emails, no WhatsApp scattering.
Manage your deployed field engineers directly from the portal. Attendance logs, timesheet approval, and FTE/PTE classification — all consolidated.
Onboard field engineers with skills, certifications and service areas so the platform matches the right person to each job.
Engineers clock in from the field; you approve timesheets in the portal. Approved hours flow straight into billing and payroll.
A live roster shows which engineers are available, on a job, or off-shift — so dispatch decisions are never guesswork.
Your company account and your engineers share one portal with role-based access. MSP admins see company-level data; engineers see only their own job feed, POD tools and payout history.
Field engineers get a dedicated mobile app for their job feed, navigation, POD capture and payout history — built for low-bandwidth field conditions.
Generate and submit invoices directly in the portal. Track every payout from submission through approval, processing and confirmation — no email chains.
Cross-border payouts settled in your local currency on a weekly cycle, with transparent FX and a full audit trail on every transfer.
A complete, searchable record of every payout with downloadable statements — ready for your accountant or an audit.
Maintain rate cards by service category, region and currency. Update once and every new order prices correctly.
Raise or respond to invoice adjustments inside the portal with a clear, documented trail — no back-and-forth emails.
Generate and store the tax and compliance documents each jurisdiction needs, so settlement stays clean across borders.
Your full performance record in one view: CSAT scores, SLA compliance rate, escalation history and QBR presentation data.
Automated CSAT surveys fire after each closed ticket, feeding scores straight into your performance profile and tier.
Analyse SLA performance over time, spot recurring breach causes, and fix the patterns before they cost you a client.
Download client-ready reports for any period. CSAT trend, SLA breach analysis and QBR summaries — formatted for executive presentation.
Assemble a quarterly business review deck from live performance data in minutes, instead of rebuilding slides by hand.
Build dashboards around the metrics that matter to your business and pin them for the whole team to see.
A transparent checklist-based classification system. Know exactly what criteria determine your tier and what benefits each level unlocks.
Your live capability card visible to enterprise clients: total engineers, FTE count, country coverage, average CSAT and cumulative ticket count.
Premier partners earn a verified Centoffer badge and co-marketing slots — proof of standing you can show your own clients.
Enterprise buyers browse capability profiles and send work requests directly to qualifying partners in their region.
Refer other MSPs and engineers to the platform and earn rewards when they activate — tracked transparently in the portal.
Sensitive payment details — bank account numbers and account names — are encrypted at rest using application-level encryption, so plaintext is never stored.
Run multiple legal entities, brands or country operations under a single login, each with isolated data, billing and permissions.
Granular role permissions plus two-factor authentication keep company and engineer data in the right hands only.
Every meaningful action — document uploads, invoice changes, status transitions — is logged with an immutable, timestamped trail.
Store SOWs, NDAs and partner agreements centrally and sign them in-portal with legally-binding e-signatures and an immutable trail.
A central repository for all compliance documents — insurance certificates, business registration, contracts and local regulatory filings.
Continuously audit cloud security posture and compliance across your estate — misconfigurations, access risks, and policy drift, surfaced before they bite.
Track and govern every IT asset across sites and entities — lifecycle, ownership, warranty, and software licenses in one source of truth.
A service desk built to ITIL — incidents, problems, changes, and requests with SLAs, workflows, and a knowledge base, native to the platform.
Cloud warehouse management for spare parts and field logistics — stock levels, transfers, and RMA across every depot in the network.
A central configuration database (CMDB) plus an encrypted-at-rest credential vault — store device configs and secrets securely, with access controls and audit.
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These features are live at resource.centoffer.com for every authorized partner.
The vendor portal at resource.centoffer.com is the operating system MSP and field-service partners use to run Centoffer work. From one place you accept orders, dispatch engineers, capture proof-of-delivery, track SLAs on live dashboards, and receive weekly multi-currency payouts — across 170+ countries.
New jobs land in your queue with scope, location, SLA window, and pricing already defined. You accept the order, assign the nearest qualified engineer, and the portal notifies them with full site details. Response and resolution times are tracked automatically against the agreed SLA in real time.
Every field visit is closed with structured proof-of-delivery: engineers upload photos, signed sign-off sheets, serial numbers, and completion notes directly in the portal. This creates an auditable record for each job, releases the work for approval, and is what triggers your payout for that visit.
Centoffer settles approved work on a weekly cycle. Once proof-of-delivery is accepted, completed jobs are batched and paid out in your chosen currency, with a transparent statement showing every job, rate, and adjustment. Multi-currency settlement means you get paid predictably regardless of where the work occurred.
The SLA dashboards give partners a live view of performance: response and resolution times per job, on-time percentage, open versus closed orders, and trends over time. They flag at-risk jobs before a breach so you can re-dispatch or escalate early, and they double as your track record inside Centoffer.